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third world experience
I had a lot of concerns after reading all those negative reviews. I called customer service (and I talked to the same person who signed me up with Stanley!). I had no waiting time, and he walked me through the policy and answered all my questions. I have a much better understanding now, and I feel confident that Stanley was the right choice.
Just bought a coverage for kitchen appliances. I tried to contact customer service about unclear details in agreement. I cancelled the coverage same day after reading multiple complains. Will see how many years it will take to get my money back. Unfortunately Customers rarely put in reviews when they are happy.
THIS IS A BAD COMPANY NO RESPONSE
I am finding it very difficult to get in touch with any representatives from Stanley for contract related issues. I was placed on hold yesterday for a solid 3 hours with music playing on the phone without any from Stanley ever responding to the call. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Luckily i had the manager's email and contacted him and got immediate assistance. It is difficult to navigate back to a page you want to revisit. As a consumer I like to speak with a customer service representative that knows what they are doing. I would like to hear more confidence coming from the customer service department. A good customer service department contact should not evoke stress. It could save you many times the repair costs of your vehicle.
Charged for service before signing contract
The agent was polite and patient while I was deciding if the plan was what I wanted. She explained the plan thoroughly helping me understand the benefits to purchasing it. Both Eric and Andreas were helpful and informative. The extra time Andreas spent making sure I understood everything about the Stanley Safe Club seemed to go a step beyond his required duty. His full explanations about the features and my cautious and nervous questions allied all my fears.
Anyone familiar with the home service contract industry knows that most companies charge a fee, paid by the customer to the service provider, at the time of a service call. For a company to offer competitive rates with no service fees is a pretty compelling deal for consumers. After informing them that I will file complaints about the Company, I received an e-mail indicating a service appointment with a local service provider was arranged . When I called the service Company to confirm this appointment I was told that there was no appointment scheduled for my property and they don't work with Stanley Home Warranty at all. Since then, I contacted Stanley several times by phone and e-mail just to receive the standard "someone would call you back" or no response at all. It has been about a month since I experienced the malfunction, and report it and did not get even a service visit, let alone a solution to the problem.
For payment collections they can call every day but not when time for service. Any time i have service call, i get service after making repeated calls and taking minimum one week to get some response not the service. Rate this settlement Use the slider to rate fairness of the claimant's terms of settlement. I have paid them $1,260 over the last 40 days, and they want me to pay... Information about Stanley Home Warranty was first submitted to Scambook on Nov 21, 2013.
I read the reviews online at 3 different sites. Almost everyone complained about this company being a rip off. I am worried that when my policy become effective that I would loose my money. I am not sure that I chose the right company. I bought this company for peace of mind on my rental property that is out of state. Thinking I will cancel my policy and look for another company.
This score is purely based on complaints submitted to Scambook by consumers. Based on the submitted complaints, number grades from 10 to 1 are assigned to businesses. If there is insufficient information or pending updates to a business’ profile, you will see a 'NR' score. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. I have received your email verifying my information.
Since then the page has accumulated 1 consumer complaint. On average users reported $500.00 of damages. Show customers why they should trust your business over your competitors... A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
On its Better Business Bureau page, Stanley Warranty already had an F rating prior to the announcement of its cessation of services to its customers. On Yelp, a recent review includes a comment about a refund check from the company to the customer, who had canceled services ahead of the expiration of the contract period, being denied due to insufficient funds. That review was created in December of 2015, leading to the obvious question whether or not Stanley was insolvent well before it closed its doors in 2016. Interestingly, reading past reviews on Yelp leads you to at least one claim in 2014 that Stanley Warranty had announced on its company website that it was closing. And no matter how far back in time a reader travels on Yelp, the story seems to be consistently poor, one unhappy customer after another. Complaint against Stanley Warranty, LLC, alleging that the company had committed acts contrary to its contractual commitments to its customers.
PeopleClaim is a new way to resolve disputes online without lawyers or mediators. By inviting suggestions from the public, disputing parties get ideas that can lead to settlement – and the person who contributed them can win a reward. I think you should receive the pro-rata amount minus the $50 cancellation fee, per their terms.
After several days I called the plumber who had neither heard about me or Stanley. Now I am going to call a plumber myself to get it replaced as it now leaks. I wish there were a way to keep them from ripping off more people who purchase a non-existent warranty from this company. Have been trying to get a hold of a customer service representative and seems like no is ever there. I get placed on hold until eventually an answering machine picks up. However if you attempt to get a hold of a sales rep they answer right away.
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